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Royster’s Production Machining Quality Policy
Where Quality is More than A Policy
– It’s A Promise
At Royster’s Production Machining (RPM), quality isn’t just a goal—it’s the foundation of everything we do. We adhere to industry standard for precision machining, ensuring every part meets the highest expectations. Our commitment to excellence means you can rely on superior craftsmanship, rigorous quality control, and unmatched reliability.
Setting the Standard for Superior Machining Quality
Our Quality Policy
At Royster’s Production Machining, LLC, our dedication to quality drives every aspect of our work. As part of the Royster’s Machine Shop, LLC family, we uphold the same high standards of precision, reliability, and excellence. Whether producing small components or complex, large-scale parts, every product reflects our uncompromising attention to detail and performance.
We are AS9100 and ISO 9001 certified, ensuring compliance with the highest industry standards in quality management and machining precision. Our process includes:
- Strict adherence to regulatory requirements
- Continuous process improvement for efficiency and accuracy
- Investment in cutting-edge CNC technology
- Comprehensive quality inspections to guarantee reliability
When you work with RPM, you’re partnering with a certified, trusted manufacturer committed to precision machining solutions that meet your exact specifications—on time, every time.
Certified for Quality
At Royster’s Production Machining, LLC (RPM), our certifications and industry memberships demonstrate our commitment to quality, precision, and reliability.
AS9100 Certification –
Precision & Reliability for High-Stakes Industries
An AS9100-certified machine shop follows the strictest quality controls, ensuring every component meets stringent industry requirements. This certification is essential for aerospace, defense, and other high-performance sectors, guaranteeing:
- Unmatched precision for complex components
- Reliability and consistency in every order
- On-time delivery to support mission-critical projects
When you choose an AS9100-certified partner, you can trust that your machining needs will be met with the highest level of accuracy and compliance.
ISO 9001 Certification –
Excellence in Manufacturing Standards
Partnering with an ISO 9001-certified machine shop means working with a company that prioritizes quality, efficiency, and customer satisfaction. This certification ensures:
- Reduced risks and strict quality control at every stage
- Consistent production timelines for increased efficiency
- Transparent and accountable business practices
With ISO 9001 standards, RPM delivers high-volume machining solutions that meet or exceed expectations, giving customers confidence in every project.
More Than A Guarantee – It’s Our Commitment To You
Our Satisfaction Guarantee
At Royster’s Production Machining, LLC, we stand behind every product we deliver. Our satisfaction guarantee reflects our unwavering commitment to quality, reliability, and precision. From the moment you choose RPM, we prioritize your needs, ensuring every part is produced on time, to exact specifications, and with uncompromising accuracy.
With a culture of accountability, expert craftsmanship, and cutting-edge machining technology, we don’t just meet expectations—we exceed them. Your success is our success, and we aren’t satisfied until you are 100% confident in the results.
When you choose RPM, you’re choosing a trusted partner who delivers precision machining solutions with a guaranteed commitment to quality.
Your Business Deserves A Precision, High-Volume, CNC Machining Partner You Can Trust!
- Precision at Scale: Delivering consistent quality on even the largest components.
- Flexible, responsive service to meet even the tightest deadlines.
- Stay ahead of the competition with on-time delivery you can count on.
- Consistent quality that safeguards your operations and reputation.
Take the first step toward seamless production.
Supplier Terms and Conditions
By accepting a purchase order issued by Royster’s Production Machining, LLC (RPM), the supplier agrees to the following terms and conditions:
Purchase Orders:
Each purchase order will include all necessary details for order fulfillment, such as item numbers, specifications, drawings, process requirements, and work instructions. When applicable, referenced documentation (e.g., drawings and specifications) may be provided. Special requirements, critical items, or key characteristics will be clearly specified in the order.
Purchase orders may also outline requirements for:
- Product and service approvals
- Methods, processes, and equipment
- Product and service release criteria
- Statistical techniques for product acceptance and related instructions
All purchase order communications must be directed to the RPM employee who issued the order. Correspondence must be in English and sent via US mail or email (info@roystersproduction.com). Communications are considered received upon email confirmation or mail delivery.
Delivery & Packaging
All products must be securely packaged to prevent damage and rust. Any special packaging requirements will be specified in the purchase order.
RPM actively monitors supplier on-time delivery performance and expects 100% on-time delivery. Suppliers with an on-time delivery rate below 90% may receive a corrective action request to address performance issues.
If delays occur, the supplier must notify RPM immediately.
Inspection Requirements
Unless RPM requires source inspection, the supplier is responsible for the final verification of product and service conformance. This includes:
- Checking product markings, labeling, and overall quality
- Providing test specimens for design approval, inspection, investigation, or auditing (when required)
- Requesting disposition from RPM for any nonconforming products before shipping
Suppliers must allow RPM, its representatives, and regulatory agencies the right of entry to verify product or service conformance and inspect relevant documentation at any level of the supply chain.
General Provisions
- Quality Management: The supplier must maintain a quality management system appropriate for the work performed.
- Trained Personnel: All workers must be qualified and trained, aware of their role in product conformity and safety, and uphold ethical standards.
- Change Notification: RPM must be notified of any changes to the product, service, process, suppliers, or manufacturing facility before fulfillment.
- Outsourcing Restrictions: No outsourcing is allowed without RPM’s written approval. When required, suppliers must use RPM-approved external providers and obtain approval for any product disposition.
- Counterfeit Prevention: Suppliers must ensure that no counterfeit parts are used in fulfilling any RPM order.
- Flow-Down Requirements: All applicable RPM requirements must be passed down to external providers.
- Record Retention: Suppliers must maintain complete product and service records for at least 10 years from the order fulfillment date.
Confidentiality Agreement
All information exchanged as part of a purchase order is considered confidential. Neither party may disclose confidential information to third parties without prior written consent. Exceptions include:
- Information published publicly outside of this agreement.
- Information lawfully obtained before entering the agreement.
- Information obtained from a third party with the legal right to disclose it.
- Information required by law to be disclosed.
Both parties agree to safeguard all confidential information and limit access to employees or professional advisors only.